Amour Esthétique Extensionz Store Policy

Returns, Refunds, and Cancellation Policy 

Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please note that we do not offer refunds for failure to review our Store Policies prior to purchasing. This especially includes our Shipping, Tracking, and Fulfillment Policy and our Returns, Refunds, and Cancellation Policy. Please review our Returns and Refunds, and Cancellation policy below: 

  1. Order Authorization Form
  2. Return Eligibility 
  3. Return Process 
  4. Refunds and exchanges 
  5. Damaged or Defective Items 
  6. Order Cancellation 
  7. DISPUTE POLICY
  8. Privacy Policy of Amour Esthétique Extensionz

1. Order Authorization Form

Please read and fully understand our policies, in any circumstance that the customer does not follow, read and understand our policies we will be held accountable.


After placing an order on Amour Esthétique Extensionz.com you will be asked to fill out an Order Authorization Form (https://form.jotform.com/241344755142049)You MUST fill out your form for your order to ship. If you do not fill out your form within 1 HOUR AFTER PLACING YOUR ORDER we will cancel your order! Our form requires you to confirm the order & show a government-issued identification card. 

If for any reason we say your order will be refunded & canceled the refund will take 3-5 BUSINESS DAYS to appear on your bank statements.

IF you received the wrong products you have 7 DAYS after delivery to notify us (PRODUCTS CANNOT BE TAMPERED WITH). After that WE CAN NOT HELP, NO EXCEPTIONS! 

2. Return Eligibility 

  •  Custom Items  All custom items are considered final sale and are not eligible for returns, refunds, or exchanges. This includes any personalized or made-to-order products. We encourage you to review all customization details carefully before placing your order.
  •  Non-Custom Items  For non-custom items, we offer returns and refunds with the following conditions:

a) Eligibility: To be eligible for a return and refund, the item must be unused, in its original condition, and returned within 7 days from the date of delivery.

b) Return Shipping: The buyer is responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

  •  Clearance Items  All clearance items are final sale and not eligible for refunds, cancellations, returns, or exchanges.

3.Return Process 

If your order is eligible for a return and you agree to the above terms, please follow the steps below:

 

1. Contact our customer support within 7 days from the date of delivery to request a return and provide the necessary details. Our customer support will provide you with the the return address to ship your package back to.

2. Pack the item securely in its original packaging, if possible, and include all original accessories, manuals, and any other items that came with the product.

3. Ship the item back to us using a trackable shipping method and provide us with the tracking information. We recommend purchasing shipping insurance to protect against any loss or damage during transit.

4.Refunds and exchanges 

Once we receive the returned item and verify its condition, we will process the refund or exchange as follows: 

 Refunds 

If the item meets the eligibility criteria mentioned above, we will issue a refund minus the 20% restocking fee and shipping costs within 1 business day. This fee accounts for the unique specifications and customizations involved in the order. The refund will be credited back to the original payment method used for the purchase. Please note that shipping costs, including the original shipping fee, are non-refundable.

 Exchanges 

If the item meets the eligibility criteria mentioned above, we will begin the exchange process the next business day after we receive and inspect the returned item.

It is crucial to understand that initiating the exchange process will trigger a new fulfillment cycle. This means that the time it takes for the replacement item to be processed, fulfilled, and shipped may vary from the original order fulfillment. Factors such as product availability, customization requirements, and shipping method chosen may influence the duration of the new fulfillment process.

Rest assured, we strive to expedite the exchange process as efficiently as possible. We will keep you informed throughout the process, providing updates and relevant tracking information once the replacement item is dispatched.

5. Damaged or Defective Items 

We only replace items or accept returns if items are defective or damaged upon arrival. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Customers have 7 days after receiving the item to send a return or exchange inquiry with photos of the defective item(s) to contact@thebaibeexperience.com. 

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your exchange will be processed and you will either be shipped the same product you initially purchased, or refunded. You are responsible for shipping costs back to us. 

6. Order Cancellation 

Order Cancellations are only acceptable within 48 hours of the purchase date with a detailed explanation for the requested cancellation. Full refunds will be issued via your original payment method minus any transaction fees. Refunds are completed and deposited within 1-5 business days depending on your financial institution. 

In the event that you decide to initiate an order cancellation beyondthe initial 48-hour period from the date of purchase, please be aware that a restocking fee of 20% will be deducted from your refund. This deduction accounts for the distinctive specifications and personalized adjustments inherent in each order. We secure custom specifications from our vendor promptly, which necessitates this policy.

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us and we will assist you.

7. DISPUTE POLICY

Here at Amour Esthétique Extensionz L.L.C  we have zero tolerance for disputes. In the event that the customer disputes you will be posted on our public instagram page until all funds are returned. Failure to return ALL funds will result in legal action.  

8.PRIVACY POLICY OF Amour Esthétique Extensionz

operates the Amour Esthétique Extensionz.com website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the AmourEsthétiqueExtensionz.com website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. 

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at 

AmourEsthétiqueExtensionz.com , unless otherwise defined in this Privacy Policy.

By purchasing you are in agreement to the following terms and conditions: You have read the product description and understand the product that you are receiving. You understand and agree to our no refund policy. You Also Agree Not To File A Dispute Or Charge Back For Your to any online product  Or Physical Products. You understand that once an order is submitted changes or cancellations can not be made (including item changes, shipping address changes, etc).

Thank you for taking the time to understand our Returns, Refunds, and Cancellation Policy. We appreciate your effort in familiarizing yourself with our processes and guidelines. If you have any further questions or need assistance, please don't hesitate to let us know. We value your support and look forward to serving you.

Updated: June 18,2024